Privacy Policy

Last updated: October 31, 2025

Welcome to HeyReach. We are committed to protecting your privacy and personal information in compliance with Singapore's Personal Data Protection Act (PDPA). This policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

Personal and Business Information: When you register, we collect information such as your name, email address, phone number, company name, and business registration number.
Financial Information: We do not store your credit card information directly. Instead, we use our secure and PCI-compliant payment partner, Stripe, to handle all credit top-up transactions.
Your Customers' Information (Contact Data): We store data about your customers that you upload to the system to send messages and create campaigns, such as names, phone numbers, and any custom data fields you provide. You are responsible for ensuring you have the necessary consent from your customers to provide this information to us for processing.
Technical and Usage Data: We automatically collect information about how you interact with our services, including your IP address, browser type, operating system, and in-app activity (like campaign creation or message sending).

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our Services (WhatsApp & SMS messaging).
Process credit top-up transactions and send related information, including confirmations and receipts.
Manage your account, provide customer support, and respond to your requests.
Send you service updates, security alerts, and promotional messages (you can opt-out).
Monitor campaign performance and message delivery to ensure service quality.
Comply with legal obligations and enforce our terms.

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

With Service Providers: We work with third-party service providers for payment processing (Stripe), cloud hosting, and telecommunication partners (to deliver WhatsApp & SMS messages).
For Legal Reasons: If required by law or to protect the rights and safety of HeyReach, its users, or the public as required or permitted by law.
With Your Consent: We may share information for other purposes with your explicit permission.

4. Data Security & Retention

We implement reasonable technical and organizational security measures to protect your data from unauthorized access, use, or disclosure. We retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. International Data Transfers

Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our Service, you understand that your information may be transferred to countries outside of your country of residence, including Singapore, which may have different data protection rules from those of your country.

6. Your Rights under the PDPA

You have rights to access, correct, or request the deletion of your personal information under the PDPA. You can do this through your account settings or by contacting our Data Protection Officer at dpo@heysheep.sg.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: contact@heysheep.sg.

Our Address: Floor 7, 112 Nguyen Huu Tho, Danang, Vietnam